I want to commend Dave Rosario [Service Technician] for his diligence. He came by to fix our bike. He worked on that bike until he discovered, finally, that a socket was worn down. Now it can be fixed. Thank you.
- Craig Norvack, resident, Avalon Princeton Junction, West Windsor NJ
I want to acknowledge Matt Silver [Sales Manager] at Heartline Fitness for providing exceptional service to myself and the Birchfield Community, and I would highly recommend other property management companies reach out. Matt truly cared about this community and invested his time figuring out what was best for Birchfield. He was quick to respond to every question the Board and I had, and it only took a short of time for Birchfield to make the clear decision to go with Matt’s recommendation to upgrade all of our equipment. Since replacing the new equipment in September 2017, the gym is more...
Naval Square, located in Philadelphia, hired Heartline Fitness recently. I am very impressed by their service -- from the technician working on the equipment to the back office support. Our account representative, Matt Silver, has gone above my expectations when I requested proposals for service and new equipment. Great company!
- Andrew Sytnik, CMCA, Community Manager, Naval Square, Philadelphia - a FirstService Residential property
Kathryn [Nordan, Service Technician] is always awesome. She is responsive to emails, remembers to check on any equipment issues we have mentioned, and gives us a thorough report after maintenance. She is also very friendly and always smiling.
- Lindsay Burneson, Recreation Manager, Chinquapin Recreation Center, Alexandria, VA
As usual, Destinee [Ridgely, Service Support Leader] is always amazing to work with!!!
- Rick Zambrano, Owner, REV CYCLE STUDIO Baltimore
Mohamed [Elsayed, Service Technician] is a valuable asset to your team.
- Desiree Dismore, Community Manager, The Arbors HOA - a FirstService Residential property, Rye Brook NY
I was extremely pleased with the job done by Ji-Hoon Kim [Service Technician]. He was thorough, pleasant and very patient. I am very impressed by him.
- Bradley Hibbs, Wellness Manager, Greenspring Village, Springfield, VA
David is awesome! David [Rosario, Service Technician] take his time to explain any items that need to be addressed before-hand.
- Ernest Buck, Maintenance Manage, Avalon Bloomfield Station, Bloomfield, NJ
Quick accurate service. Greg [Pinch, Service Technician] has been coming for years and knows our equipment better than we do. [Serviced through Heartline's Gym Services Inc., Boston]
- Dave Bundy, Owner, Stow Fitness Center, Stow, MA
As always, the friendly professional support and quick service response is the best in the business! All over A+ service for many past years and many more in future! Thanking everyone in the office and field! You all deserve outstanding feedback! [Serviced through Heartline's Gym Services Inc., Boston]
- Lee Benton, Health & Wellness Member Engagement Specialist, North Shore YMCA, Beverly, MA
I just wanted to take a minute to thank you again for all your help, guidance and follow up with our recent additions purchased through you for our fitness center here at Stonybrook over the past year! Your Customer Service, attitude and follow up and ability to respond promptly with any request I may have needed was much appreciated. It was a pleasure working with such a professional sales representative. My sales rep Matt, is always on top of any questions I have. He is always quick to respond and get back to me. Customer service is key to me in...
We just recently purchased new equipment and began using Heartline for maintaining our fitness center equipment. All of my experiences have been very positive so far with everyone in the organization I have been in contact with. Very organized, professional, follow-up excellent, prompt, etc. We also just had our first maintenance service and the difference was amazing from our previous vendor. The tech was professional, knew his product, and conducted a very thorough inspection and cleaning. The install of our equipment was also just as amazing. The crew was on time, worked extremely hard the entire time, professional and the...
- Jill Schwab, Property Manager, Parks at Piedmont HOA, Gainesville VA
Just wanted you to know that your team (Johnny and Alberto) [Install/Delivery Technicians] were beyond outstanding with their work, dedication to detail and positive, professional approach to the project. They earned our highest regard for first-class service. Please pass this along to your leadership team with our sincere appreciation.
Dave [Townsend, Service Technician] is the best !!! He is thorough and does a great job. He explained all his recommendations so even I could understand them. I wish all our vendors were as easy as Dave to work with. He is a credit to Heartline Fitness Systems brand. Thanks, CJ
- CJ, Mispillion Fitness, Millford, DE
Thanks to Donna [Bibby, Service Support] for being so pleasant and getting back to me so quickly with an appointment date. :-)