Lee [Strater, service tech] is the best! He is always so helpful and takes the time to explain what is going on with a particular machine that may be giving us some trouble. Keep up the great work!
- Tarin Carter, Assistant, Director, Westphalia Community Center, Upper Marlboro MD
We are First Communities. Your guy yesterday [service tech Dave Bailey] was wonderful...very friendly and informative.
- Bobbie Case, Property Manager, Collier Ridge, Atlanta
Hi Mohamed, Just wanted to thank you again for taking the time to speak today re: the Park Ave Court maintenance quote. I also wanted to thank your customer service team for their top notch handling of my call. I spoke with two representatives that were attentive, took the time to investigate my concern, and transferred me to the correct contacts. A+ all around. Thank you again and speak with you soon.
- Javi Battle, LIVunLtd. Project Manager, Park Ave Court, NYC
Very professional and helpful as always. [After school's semi-annual Preventive Maintenance (PM) contract visit where technician Mike Hess, in addition to maintenance check and cleaning of all equipment, replaced a broken cable pulley on a strength machine and provided a replacement selector pin (for weight stack).]
- James Moir, Physical Education Director, Francis Scott Key Middle School, (Montgomery County Public School System) Silver Spring, MD
The support team is available for repairs at a reasonable time. Mike Hess [service tech] is great to work with.
- Marlene Janifer, The Promenade, Bethesda, MD
Lee Strater [service tech] was very informative and helped me to understand why the console on one of the treadmills wasn't working and how to go about getting it fixed. He is always very professional.
- Janice Parrack, Property Manager, Point at Crofton, Crofton, MD
I had impeccable service from one of your representatives Crystal. She was able to assist me. Thank you for great service.
- Roosevelt Ramage, Concierge Manager, The Park at Arlington Ridge, Arlington, Va.
I had asked [service tech] Ryan Abram to provide an inventory of our initial purchase. He put me in touch with Charles Amazeen who delivered the report. Both of them were very responsive.
- Glen Meyers , LifeStyle Director - FirstService Residential, Cresswind - Peachtree City, GA
Thank you, Adam, we all think you’re amazing!!! [Follow up email] He really is amazing, always so kind and so professional. I’ve been in this industry for 30 years now and everyone says the same about Adam. That’s impressive. If I didn’t need him at Heartline Fitness I would steal him….LOL….kidding.
- Kimberly Hedden, General Manager, Eclipse Condominium, FirstService Residential, Atlanta
Our service technician Ji-hoon Kim does a wonderful job.He is thorough,knowledgeable and friendly.He always provides superb service. You are fortunate to have him on your team.
- Brad Hibbs, Wellness Manager, Greenspring Village, Springfield, Va.
Fast quick efficient service. Very knowledgeable tech and very helpful.
- Reginald Greene, Facilities Manager, Wash. DC Government
Adam Geletka has been superb since taking over for Chris Jackson. First Rate Service! Very attentive and responsive when I call about equipment issues we're having which limits greatly the down time of the equipment. We're very appreciative of his efforts and customer service. DON'T LET HIM GO! :)
- Marty Hutchinson, General Manager, Piedmont Driving Club
Hello Bob. Hope all is well. I wanted to thank you for arranging for the delivery of my recumbent today. It will eliminate some of my excuses! I also wanted you to know that Scott and your delivery guys were very professional, polite and courteous and a credit to you and Heartline.
- Bob Wagner, Pro-fit Clubs December 20, 2018
Adam is the best tech we've ever had. We appreciate his response time & his commitment to excellence.
- Jane Smith, Peachtree Presbyterian Church, Atlanta
Matthew Silver is always so helpful. Your company has always been very professional and reliable.
- Magaly Zuniga, Property Manager, The Cobalt Apartments, Sommerville, NJ
Services and Repair
Preventive Maintenance48 hour Response TimeCertified TechniciansDelivery & InstallationView More