[via telephone] We request that technician Mike Hess be our permanent tech – caller could not say enough good things about Mike’s performance, his attitude, his helpfulness, his professionalism…
- The Westchester Condominium, Washington, DC
Hi Charlie, I just wanted to let you know that Johnny and his team are fantastic. They are professional and positive and it is a pleasure working with them. Heartline should be proud to have such great representatives out in the field. Also, I hope you will pass this along to your supervisor. I appreciate your great customer service and attention to detail. I know when I work with you the job will be done right and I can count on you for support. I hope you have a great Thanksgiving and I look forward to working with...
- Monica Phillips, Section Manager Fitness and Wellness, Fairfax County Park Authority
Greetings, I cannot thank all of you enough for being so diligent in getting the equipment to the center prior to our 25th Anniversary Celebration. The excitement is high, participants are in awe and the equipment is a nice compliment to showcase how the center has evolved into a place where participants’ well-being is valued. Again, I thank you all for the amazing team work.
- Pallas Washington, MPA, Operations Manager, Department of Neighborhood and Community Services for Fairfax County
Johnny and Mike just left and they did an excellent job with the installation of our new Elliptical. Thanks.
- – Peter J. Selikowitz, Director, Potomac Community Center / Montgomery County Recreation
We have experienced service that is SECOND-TO-NONE!! I am very happy and relieved that we have Heartline managing our Fitness Center. Kevin and the crew has taken care of us quite nicely, thank you!
- -Kyle & Kelley Charlestowne North Apts
Hello Doug, hope all is well, our members are so excited and pleased with our new equipment. I meant to send a kind thank you to you and your staff for getting our equipment in with no problems. Your crew/drivers were really professional and patient and right on time!!
- Yvette A. Yeboah, Supervisor, Lincoln Park Community Center, City of Rockville
Mike: Our Management Committee met and reviewed our contract with Heartline. We considered your service during the past year exemplary, with complete satisfaction on our part and our many daily users of the equipment. We unanimously endorsed continuing the contract for service in the coming year. Based on Ji-hoon's recommendations, we have modified our contract with our regular cleaners so they can do a better job to minimize build-up of dirt and grime on and around the cardio equipment. Many thanks for that as well. I believe our next regular maintenance should be occurring in May. If you have a planned date or week, please let...
- Jim Larocco, Chair, Management Committee, Old Town Village Condominium
Hey Marc, Thanks for the fan info. Please pass along to your crew and management how pleased we are with the products and service we received. The new flooring offered the instant update our facility needed and the installation crew was not only efficient and professional, but they made it kind of fun. :-) The teamwork involved in getting the job done so quickly, and well, was really impressive. The new equipment layout has worked really well. It appears that more people are using the stretching/ab work area now that it is in the back of the room. That's exactly what...
- Christine Hawes, Site Manager, Villages at Ocean Hills, Corolla, North Carolina
First off, I wanted to say thank you and to your guys. All of you were very professional and did an outstanding job with the preventive maintenance work. Again, thank you and we look forward to working with you and Heartline Fitness in the future.
- Chad E. Englehart, Assistant Strength & Conditioning, Washington Redskins
As always, thank you for all of your hard works and efforts. Your customer service satisfaction is Outstanding! Rebecca you ARE the reason why I will continue to use Heartline, your customer service and your diligence over exceeded my expectations! As always, thank you!
Charles, the guys are just finishing up at my place. They are very courteous, skilled and professional. Couldn't be happier. Thanks for all.
- Kai Reynolds, Manager, The JBG Companies
Hello Bob...Your guys came out yesterday and were great. They performed the PM on all of the machines and ordered spare parts for wear parts that may need to be replaced the in future. They also looked into our problem with our personal TV screens as well. I was very happy with the service and as I discussed with Nate I appreciated they looked into the problems with our screens.
- Dan Cobar, Supervisor, Avalon at Edgewater
As a club owner and operator for over 30 years, and someone who once negotiated hard bargains with the top equipment manufacturers, I've changed course after meeting Heartline Fitness. At ProFIT, we've moved from a price-driven mindset to one that collaborates with one vendor who can handle our requirements from concept-to-completion and provides the after installation warranty and repair services. With Heartline, the premium is worth it!
- Richard Mandley, President, The Energy Club and Professional Fitness Management LLC (ProFIT)
We recently received a request from a neighboring condominium community to use a photo of the fitness center at Carlyle Place as an example of a “well designed” fitness facility. Cynthia Baggett, copied on this email, represents The Montibello in Alexandria and is who is looking for the photo. I wanted to put you in touch with Cynthia, as I am sure you have some photos of the fitness center at Carlyle Place as well as many others. (Cynthia- Bob is the best in the business! When your condo board decides to move forward on this project, I recommend that you...
- Matthew K. Olson, Regional Property Manager, Paradigm Management Company
On behalf of the University and me personally to you as both a business acquaintance and a friend, I want to thank you for hooking us up with Geoff Vogel. What a great reflection on your organization! Geoff has made trips here, he understands our financial situation, he is willing to help out and work with us, and he's just a great young guy to be around. So, from the people at WJU, thanks!
- Don Kaminski, Associate Vice President - Administration, Wheeling Jesuit University
Services and Repair
Preventive Maintenance48 hour Response TimeCertified TechniciansDelivery & InstallationView More