Hello Doug, hope all is well, our members are so excited and pleased with our new equipment. I meant to send a kind thank you to you and your staff for getting our equipment in with no problems. Your crew/drivers were really professional and patient and right on time!!
- Yvette A. Yeboah, Supervisor, Lincoln Park Community Center, City of Rockville
Mike: Our Management Committee met and reviewed our contract with Heartline. We considered your service during the past year exemplary, with complete satisfaction on our part and our many daily users of the equipment. We unanimously endorsed continuing the contract for service in the coming year. Based on Ji-hoon's recommendations, we have modified our contract with our regular cleaners so they can do a better job to minimize build-up of dirt and grime on and around the cardio equipment. Many thanks for that as well. I believe our next regular maintenance should be occurring in May. If you have a planned date or week, please let...
- Jim Larocco, Chair, Management Committee, Old Town Village Condominium
Hey Marc, Thanks for the fan info. Please pass along to your crew and management how pleased we are with the products and service we received. The new flooring offered the instant update our facility needed and the installation crew was not only efficient and professional, but they made it kind of fun. :-) The teamwork involved in getting the job done so quickly, and well, was really impressive. The new equipment layout has worked really well. It appears that more people are using the stretching/ab work area now that it is in the back of the room. That's exactly what...
- Christine Hawes, Site Manager, Villages at Ocean Hills, Corolla, North Carolina
First off, I wanted to say thank you and to your guys. All of you were very professional and did an outstanding job with the preventive maintenance work. Again, thank you and we look forward to working with you and Heartline Fitness in the future.
- Chad E. Englehart, Assistant Strength & Conditioning, Washington Redskins
As always, thank you for all of your hard works and efforts. Your customer service satisfaction is Outstanding! Rebecca you ARE the reason why I will continue to use Heartline, your customer service and your diligence over exceeded my expectations! As always, thank you!
Charles, the guys are just finishing up at my place. They are very courteous, skilled and professional. Couldn't be happier. Thanks for all.
- Kai Reynolds, Manager, The JBG Companies
Hello Bob...Your guys came out yesterday and were great. They performed the PM on all of the machines and ordered spare parts for wear parts that may need to be replaced the in future. They also looked into our problem with our personal TV screens as well. I was very happy with the service and as I discussed with Nate I appreciated they looked into the problems with our screens.
- Dan Cobar, Supervisor, Avalon at Edgewater
As a club owner and operator for over 30 years, and someone who once negotiated hard bargains with the top equipment manufacturers, I've changed course after meeting Heartline Fitness. At ProFIT, we've moved from a price-driven mindset to one that collaborates with one vendor who can handle our requirements from concept-to-completion and provides the after installation warranty and repair services. With Heartline, the premium is worth it!
- Richard Mandley, President, The Energy Club and Professional Fitness Management LLC (ProFIT)
We recently received a request from a neighboring condominium community to use a photo of the fitness center at Carlyle Place as an example of a “well designed” fitness facility. Cynthia Baggett, copied on this email, represents The Montibello in Alexandria and is who is looking for the photo. I wanted to put you in touch with Cynthia, as I am sure you have some photos of the fitness center at Carlyle Place as well as many others. (Cynthia- Bob is the best in the business! When your condo board decides to move forward on this project, I recommend that you...
- Matthew K. Olson, Regional Property Manager, Paradigm Management Company
On behalf of the University and me personally to you as both a business acquaintance and a friend, I want to thank you for hooking us up with Geoff Vogel. What a great reflection on your organization! Geoff has made trips here, he understands our financial situation, he is willing to help out and work with us, and he's just a great young guy to be around. So, from the people at WJU, thanks!
- Don Kaminski, Associate Vice President - Administration, Wheeling Jesuit University
Sounds good Bob! You are always looking out for us. Thanks.
- Kelly Rim, General Manager, The Meridian at Courthouse Commons
I wanted to write you a quick note to let you know how happy I have been with the service that has been provided by Nate Hiles. We started with Nate back in 2010 when he had his own company and stayed with him as he transitioned into Heart Line Fitness. His knowledge of the equipment has exceeded my expectations. He is extremely courteous to all members and staff in his path. Nate has been all around a wonderful guy to work with and I wanted to let you know that he reflects well on your company. Thank you.
- Chris Beaston, Fitness Center Manager, Philadelphia Country Club
I wanted to make sure and send you an email about how happy I have been with the level of service Ted gives when called for repairs in our fitness facility. Ted has without a doubt been the best Fitness service rep I have ever had. He is always here when he says he is going to be, and does more than is asked to do when he comes to VWC. Each and every time I have called him...he answers! This has been rare for me. It is truly nice to have someone you can count on when repairs are...
- William E. Harrell, CPRP, Associate Director of the Jane P. Batten Student Center, Virginia Western College
Thank you Bill, your customer service continues to be a 5-star effort.
- James M. Santos, CMCA®, General Manager, The Elizabeth Condominium Association, Inc.
I am writing to express our complete satisfaction with all services provided by Doug Meadows of Heartline Fitness. Over the last several years, Doug has been instrumental in providing valuable feedback as we continue to expand our cardiac rehab services at Shady Grove Adventist Hospital and has always provided us with design, flow and equipment choices that meet the needs of our patients and staff. Services have always been provided in an extremely professional manner and within predetermined time frames. We look forward to continuing our work with Doug as our next expansion unfolds in mid-late 2010. Please feel free...
- Michael Payne MS, CDE, Clinical Coordinator, Shady Grove Adventist Hospital , Cardiac Rehab & EECP Center
Services and Repair
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