Category Archives: Heartline INSIGHTS

Improving Customer Experience Through Strategic Partnerships

Advantages of Using Strategic Partners in Commercial Real Estate Management As a company expanding its learning to work smarter, leveraging its expertise though strategic partnerships is a prudent path to achieving cost-efficient growth.   Partnering with strategic suppliers will reduce costs on vendor management and transactions thereof, while elevating property management productivity and the overall customer… Read more »

Increase Revenue with Fitness Amenities

People all over the world know they are out of shape. Many people, up to 46% of renters, reported that they would pay up to live in a multi-family housing development that has fitness amenities. The primary issue is that most multi-family housing developments do not offer much in the way of a gym for… Read more »

Top Fitness Equipment Brands for Your Amenity Fitness Center

A fitness center in a multi-family housing complex is a great value-add amenity that can help improve the value of the property, attract new residents and retain current customers. In fact, more and more people are basing their decisions on the quality and availability of such amenities when renting apartments, says the National Apartment Association…. Read more »

Customer Service Needs to Be Faster

gym at an airport

Quicker reaction times matter when it comes to repair and maintenance Providing automated Artificial Intelligence,  mobile APPs and short how-to videos all help produce quicker answers to customer queries, time after time. Here’s one scenario: A new, motivated client contacts your customer service department via email with a simple question. Your customer expects an answer,… Read more »

Wellness Amenities Support a New Fitness Culture

women taking aqua cycle

Wellness is Fitness for the Soul Property owners and facility managers realize the deep need for wellness amenities along with cutting-edge fitness equipment and design. Attracting tenants and health conscious customers who are willing to pay top dollar for functional (and fun) wellness additions has become mandatory in today’s residential scene. In fact, since today’s… Read more »

Recent $20 Million Jury Award Puts Commercial Real Estate Industry on Notice for...

Liability insurance for pools

Whether it’s time to launch the summer pool season, or to upgrade your amenity fitness center, you must be vigilant about safety. Especially if your facility is unsupervised. Now is always the time to ensure all safety checks and repairs are done through your amenity fitness indoor and outdoor facilities. For you community pool and… Read more »

Aquatics and Wellness in Multi-Family Developments

Aquatic centers and wellness

Multi-Family Aquatic Centers Activate Wellness Staying active with your family and new friends at your multi-family residence increases the sense of community and safety. Designed thoughtfully, your amazing new aquatic center keeps tenants and building managers highly satisfied.  Lap swims, kiddie pools, spray pads as well as fitness programming in apartment complexes and other multi-family venues… Read more »

Strategic Supply Partners Save Money, Effort and Time

Creating Service Excellence By Building High-Value, Supplier Partnership Networks Invariably as corporations expand geographically so too does the number of product and service vendors unless held in check.  According to research from The Hackett Group, a leading consultant in the field of lean procurement and supplier relationship management systems, building collaborative partnerships with strategic suppliers… Read more »

Innovative Service From Concept-To-Completion

Heartline Fitness equipped high school gym

Business Challenge: Manage A Growing Amenity Offering Across A Wide Property Portfolio Creating the ultimate turnkey service capability for your property’s amenities not only ensures success and profitability but promises value-add services that create extraordinary owner and tenant experiences. According to breakthrough research from The Hackett Group, reduced process cost (i.e., increased efficiency) may be… Read more »