Category Archives: Service

Customer Service Needs to Be Faster

gym at an airport

Quicker reaction times matter when it comes to repair and maintenance Providing automated Artificial Intelligence,  mobile APPs and short how-to videos all help produce quicker answers to customer queries, time after time. Here’s one scenario: A new, motivated client contacts your customer service department via email with a simple question. Your customer expects an answer,… Read more »

Aquatic Centers Upgrade Fitness Amenities

Heartline-Swimming Pool-joe-pizzio-192807-unsplash

Aquatic Centers Activate Multi-Family Fitness and Wellness Amenities New aquatic centers and state-of-the-art fitness centers at your multi-family residential property or commercial facility can engage new users who are willing to pay premium dollars for additional fitness amenities such as aqua fitness classes and personal training. Amenity activation is the next frontier in truly enhancing… Read more »

The Importance of Your Facility Site Assessment

trends to provide you with liability redusing safety inspections

Branding, Budget and Project Scope  The branding, budget and project scope of your new fitness center can be created and developed during an initial site assessment, creating a conceptual, state-of-the-art facility plan. Certified specialists may check your facility’s spatial design, traffic patterns and lines of sight, wiring and outlets, CATV needs, eco-lighting, equipment brands, cardio… Read more »

Innovative Service From Concept-To-Completion

Heartline Fitness equipped high school gym

Business Challenge: Manage A Growing Amenity Offering Across A Wide Property Portfolio Creating the ultimate turnkey service capability for your property’s amenities not only ensures success and profitability but promises value-add services that create extraordinary owner and tenant experiences. According to breakthrough research from The Hackett Group, reduced process cost (i.e., increased efficiency) may be… Read more »

Our FREE Fitness Training Facility Assessment

Heartline Fitness FREE Assessment

Design and Outfit Your School’s Training Facilities Heartline Fitness can help conceive, design and equip the ultimate training center for your school’s gym or exercise space. Innovative athletics buildings and their fitness offering can help support and sustain many hard-working students in the athletic programs in your school or college. Modern fitness centers in schools… Read more »

Make Your Fitness Amenities Stand Out

women running on treadmills

Americans get the message to exercise and eat healthy from all around…and they want to do better, to feel better. A multitude of surveys and studies show that the message is getting through.  There’s nothing more engaging to working out than having fitness-centric amenities right in your community! A fully outfitted fitness center, offering fitness… Read more »

5 Reasons To Implement An Amenity Fitness Center Preventive Maintenance Plan

interior of a treadmill

You’ve made a significant investment in a new fitness center and state-of-the-art equipment, is on-going preventive maintenance really necessary? Your fitness center has been running fine for a few years now and all of a sudden you are looking at escalating repair costs. Could this have been avoided? Without preventive maintenance in place, unplanned service… Read more »

ADA Fitness Guidelines – The Basics…

Room of exercise equipment

Does your fitness center meet ADA compliance standards?  If you’re not sure, read on….  The following summarizes the basics about ADA compliance as it relates to private and public facilities, and their fitness centers.   For complete information, visit ada.gov or IHRSA’s “Issues” page, ihrsa.org/ada.    Also, be sure to review your state’s requirements concerning… Read more »

5 Keys to a Successful Fitness Center Installation

orange gym facility with cardio machines

Alot of thought goes into a successful fitness center delivery and installation, here are the 5 keys…. Like my ole mentor used to say, just click the computer button and it gets done.   Well, unfortunately, fitness center installs involve a little more coordination than just clicking the EASY button.  It all starts with an… Read more »