Blog

Customer Service Needs to Be Faster

gym at an airport

Quicker reaction times matter when it comes to repair and maintenance Providing automated Artificial Intelligence,  mobile APPs and short how-to videos all help produce quicker answers to customer queries, time after time. Here’s one scenario: A new, motivated client contacts your customer service department via email with a simple question. Your customer expects an answer,… Read more »

Heartline Fitness Expands Company’s Market Position and Capabilities into Flor...

heartlane expands to florida

Rockville, MD, August 3, 2018 – Heartline Fitness Systems, a subsidiary of American Amenities, LLC, has acquired Ft. Lauderdale-based, Studio Equipment Services LLC (“Studio”) owned by Chuck Day. Chuck has been building service businesses in Florida for twenty-five years, including Fitness Source. Bob Burgess, CEO of Heartline Fitness, commented on the recent acquisition, “We couldn’t… Read more »

Wellness Amenities Support a New Fitness Culture

women taking aqua cycle

Wellness is Fitness for the Soul Property owners and facility managers realize the deep need for wellness amenities along with cutting-edge fitness equipment and design. Attracting tenants and health conscious customers who are willing to pay top dollar for functional (and fun) wellness additions has become mandatory in today’s residential scene. In fact, since today’s… Read more »

Ignite Your Corporate Wellness Amenities

Heartline-Blog-Corporate-Fitness

Business Challenge: Activate  Unique Corporate Wellness Offerings Workplace Wellness is big business, and corporate fitness facilities of the future reach beyond the customized weight room to feature more natural lighting, eco-friendly construction and stress relieving fitness programming, along with a health conscious slew of employee extras. The digital revolution has increased the amount of time… Read more »

Recent $20 Million Jury Award Puts Commercial Real Estate Industry on Notice for...

Liability insurance for pools

Whether it’s time to launch the summer pool season, or to upgrade your amenity fitness center, you must be vigilant about safety. Especially if your facility is unsupervised. Now is always the time to ensure all safety checks and repairs are done through your amenity fitness indoor and outdoor facilities. For you community pool and… Read more »

Aquatic Centers Upgrade Fitness Amenities

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Aquatic Centers Activate Multi-Family Fitness and Wellness Amenities New aquatic centers and state-of-the-art fitness centers at your multi-family residential property or commercial facility can engage new users who are willing to pay premium dollars for additional fitness amenities such as aqua fitness classes and personal training. Amenity activation is the next frontier in truly enhancing… Read more »

Aquatics and Wellness in Multi-Family Developments

Aquatic centers and wellness

Multi-Family Aquatic Centers Activate Wellness Staying active with your family and new friends at your multi-family residence increases the sense of community and safety. Designed thoughtfully, your amazing new aquatic center keeps tenants and building managers highly satisfied.  Lap swims, kiddie pools, spray pads as well as fitness programming in apartment complexes and other multi-family venues… Read more »

The Importance of Your Facility Site Assessment

trends to provide you with liability redusing safety inspections

Branding, Budget and Project Scope  The branding, budget and project scope of your new fitness center can be created and developed during an initial site assessment, creating a conceptual, state-of-the-art facility plan. Certified specialists may check your facility’s spatial design, traffic patterns and lines of sight, wiring and outlets, CATV needs, eco-lighting, equipment brands, cardio… Read more »

Strategic Supply Partners Save Money, Effort and Time

Creating Service Excellence By Building High-Value, Supplier Partnership Networks Invariably as corporations expand geographically so too does the number of product and service vendors unless held in check.  According to research from The Hackett Group, a leading consultant in the field of lean procurement and supplier relationship management systems, building collaborative partnerships with strategic suppliers… Read more »

Innovative Service From Concept-To-Completion

Heartline Fitness equipped high school gym

Business Challenge: Manage A Growing Amenity Offering Across A Wide Property Portfolio Creating the ultimate turnkey service capability for your property’s amenities not only ensures success and profitability but promises value-add services that create extraordinary owner and tenant experiences. According to breakthrough research from The Hackett Group, reduced process cost (i.e., increased efficiency) may be… Read more »