Bayville Shores Condominium
After years of Heartline providing preventive maintenance contract services for Bayville Shores, the service technician asked the sales rep, Matt Silver, to reach out to the then-new property manager– Stephan K. to discuss replacing some very old equipment. All those years of visiting the property, the service tech gets to know the facility, how the equipment is used, even some of the residents. He briefed Matt on what was going on with the property’s equipment. Many machines had failing parts that were no longer available from the manufacturer. They really had a need for new equipment.
Matt approached the property manager with a plan to let him upgrade the cardio equipment – and do one thing that always makes any fitness room seem fresh and new – a new flooring surface.
They discussed Stephan’s goals for the fitness center and property overall…and all agreed to an equipment budget.
Matt wrote up a briefing on his assessment of the amenity fitness space and how it could be improved within the stated budget. Stephan was able to gain approval and voila Bayville Shores was all set with new Life Fitness® cardio equipment and Ecore® Athletic flooring.
Heartline has been providing us with quarterly maintenance for years. They continue to do a great job. If we run into any issues with the equipment it is very simple to put in a work ticket and they are highly responsive in dispatching their techs and making necessary repairs. They have been a pleasure to work with and we are currently working with them to upgrade all of the Cardio equipment in our facility.
Stephan K., Regional Director