Customer Service Needs To Reduce Effort and Improve Response Times

gym at an airport

Reducing Effort and Improved Response Times Matter When It Comes To Repair and Maintenance Needs Providing automated mobile APP capabilities, website FAQs, and short how-to (self-service) videos all help in producing faster answers to customer queries, time and time again.  Here’s one scenario:  A new, motivated client contacts your customer service department via email with a… Read more »

Innovative Service From Concept-To-Completion

Heartline Fitness equipped high school gym

Business Challenge: Manage A Growing Amenity Offering Across A Wide Property Portfolio Creating the ultimate turnkey service capability for your property’s amenities not only ensures success and profitability but promises value-add services that create extraordinary owner and tenant experiences. According to breakthrough research from The Hackett Group, reduced process cost (i.e., increased efficiency) may be… Read more »

Equipping the Modern High School Fitness Center

High School Gym Rendering

How to Optimize Fitness Centers in Schools To entice athletes and inspire active exercisers, try maximizing the weight lifting areas in your school fitness center. Free WiFi is just the beginning of student needs and demands when it comes to he modern high school training facility. The high school fitness arena is not longer just… Read more »