Customer Service Needs To Reduce Effort and Improve Response Times

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Reducing Effort and Improved Response Times Matter When It Comes To Repair and Maintenance Needs Providing automated mobile APP capabilities, website FAQs, and short how-to (self-service) videos all help in producing faster answers to customer queries, time and time again.  Here’s one scenario:  A new, motivated client contacts your customer service department via email with a… Read more »

The Importance of Your Facility Site Assessment

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Branding, Budget and Project Scope  The branding, budget and project scope of your new fitness center can be created and developed during an initial site assessment, creating a conceptual, state-of-the-art facility plan. Certified specialists may check your facility’s spatial design, traffic patterns and lines of sight, wiring and outlets, CATV needs, eco-lighting, equipment brands, cardio… Read more »

Strategic Supply Partners Save Money, Effort and Time

Creating Service Excellence By Building High-Value, Supplier Partnership Networks Invariably as corporations expand geographically so too does the number of product and service vendors unless held in check.  According to research from The Hackett Group, a leading consultant in the field of lean procurement and supplier relationship management systems, building collaborative partnerships with strategic suppliers… Read more »