Customer Service Needs to Be Faster

gym at an airport

Quicker reaction times matter when it comes to repair and maintenance Providing automated Artificial Intelligence,  mobile APPs and short how-to videos all help produce quicker answers to customer queries, time after time. Here’s one scenario: A new, motivated client contacts your customer service department via email with a simple question. Your customer expects an answer,… Read more »

Wellness Amenities Support a New Fitness Culture

women taking aqua cycle

Wellness is Fitness for the Soul Property owners and facility managers realize the deep need for wellness amenities along with cutting-edge fitness equipment and design. Attracting tenants and health conscious customers who are willing to pay top dollar for functional (and fun) wellness additions has become mandatory in today’s residential scene. In fact, since today’s… Read more »

Ignite Your Corporate Wellness Amenities

Heartline-Blog-Corporate-Fitness

Business Challenge: Activate  Unique Corporate Wellness Offerings Workplace Wellness is big business, and corporate fitness facilities of the future reach beyond the customized weight room to feature more natural lighting, eco-friendly construction and stress relieving fitness programming, along with a health conscious slew of employee extras. The digital revolution has increased the amount of time… Read more »

Innovative Service From Concept-To-Completion

Heartline Fitness equipped high school gym

Business Challenge: Manage A Growing Amenity Offering Across A Wide Property Portfolio Creating the ultimate turnkey service capability for your property’s amenities not only ensures success and profitability but promises value-add services that create extraordinary owner and tenant experiences. According to breakthrough research from The Hackett Group, reduced process cost (i.e., increased efficiency) may be… Read more »

Artificial Intelligence Blasts Into the Fitness Industry

AI Chatbots Push Technology Innovation Our loyal Heartline Fitness Systems Bot has the ability to significantly improve performance without humans having to explain how to accomplish tasks at hand. Heartline’s “concierge bot,” for example, can schedule service calls, provide fitness equipment information, discover data patterns, and a million other mind-boggling automated assignments. AI chatbots are… Read more »

Thinking about opening a tenant-only fitness center in your building?

a large corporate building with lots of glass

Here are some great idea-generators, shared with Heartline by Robert Francis, CEO, Planned Companies, on building a fitness center for your business office tenants. Robert introduced us to Gary Klencheski, President of First Fitness Management, LLC, out of Boston. They have designed and managed dozens of fitness centers for landlords, companies, schools and private institutions,… Read more »